TECHNOTE: The MultiNode Troubleshooting Guide ************************************************************* * IMPORTANT NOTE * * * * This document is for MultiNode ver 1.XX. * * * ************************************************************* This guide is intended to help you diagnose and correct problems that you and your customers might encounter while installing or using MultiNode version 1.0. These tips apply ONLY to version 1.0. The intended audience is clients of IGC or of IGC Authorized Distributors who have experience with WINDOWS NT 3.51. This document is intended to supplement--not supplant--the MultiNode User's Manual. Always have your manual handy. Wherever possible, TechNote includes references to exact pages in the manual where you will find more information. We welcome your feedback on TechNote. If you have a suggestion for making it more usable, please contact IGC Technical Support. ---------------------------------------------------------------------- HOW TO USE THIS DOCUMENT ---------------------------------------------------------------------- You can search TECHNOTE.TXT for a certain word or phrase. However, be sure to read the "General Tips" at the beginning of the section which contains the discussion of your problem. ORGANIZATION It is a good idea to acquaint yourself with the organization of this document. As much as possible, we have grouped information according to SYMPTOM, not cause. Most of the section titles are self-explanatory. Just a couple of notes: "DO THIS FIRST!" has tips that you should read no matter what. Approximately 70% of technical problems are eliminated by following these suggestions. If you encounter problems when running the installation program, not MultiNode itself, see SECTION 1: "INSTALLING." "STARTING UP MultiNode" covers problems you might encounter when you load MultiNode. CONVENTIONS TechNote consists primarily of problem/solution and question/ answer pairs. For each problem or question, there may be more than one possible solution or answer. Our convention is to use letters (A, B, C, or a,b,c etc.) to designate ALTERNATIVE suggestions, and to use numbers (1, 2, 3, or i, ii, iii, etc.) to designate STEPS to follow for a particular solution. Throughout the guide, we assume that the MultiNode files are loaded in your %System root%\System32 directory (where %SystemRoot% is the directory where you installed Windows NT). DOWNLOADS Some solutions involve downloading a file from IGC's Web page. The numbers and addresses are listed below. IF IT ISN'T HERE... We have tried to cover as many questions as possible, but it is difficult to anticipate every possible scenario. If your problem is not covered in TechNote, or if the troubleshooting tips do not correct your problem, IGC Technical Support is available 9:00 am to 5:30 pm, Central Standard Time (15:00 to 22:30 Greenwich Meridian Time). You may contact Technical Support by the following means: IGC 5550 West Touhy Ave, Suite 300 Skokie, IL 60077 USA U.S.A. Office Hours M-F 9am to 5:30pm CST (847) 763-5000 Voice (847) 982-9600 Fax Web: http://www.igcinc.com EMAIL: support@igcinc.com ---------------------------------------------------------------------- TABLE OF CONTENTS ---------------------------------------------------------------------- SECTION 1: PRINTING SECTION 2: APPLICATIONS ---------------------------------------------------------------------- SECTION 1: PRINTING ---------------------------------------------------------------------- QUESTION: How do I create a shared printer port to be a shared printer? ANSWER: To add a port on the MTerm server that is off of a Node, for a shared printer select Other in the Print to: box. Then for Print Destinations, select local port. A box will appear, enter the following port name: \\.\tlptX Where X is the node the printer is connected to. ---------------------------------------------------------------------- SECTION 2: APPLICATIONS ---------------------------------------------------------------------- GENERAL TIPS: Adding new software after MultiNode is installed should not cause any problems. However, be aware of the fact that some applications replace system components without prompting the user. If a MultiNode related component is changed, it could cause problems. Be sure to take proper precautions and back up your system before installing any new software. QUESTION: What applications will work with MultiNode? ANSWER: The following applications have been reported to work with MultiNode. ACT 4.0 PC Anywhere 7.5 ACT 2.0.9 PaintShop Pro 3 Adobe Acrobat 32bit Photoshop 3.0 Alpha Database 3 Pkware for Windows ICA 32 Publisher 2.0 Internet Explorer 4.01 Quick Books 5 Pro McAfee Virus Scan for NT UPS Online Netscape 4.5 Wingate 2.1d Outlook 97 Winzip Outlook Express 4.01.2111 Winpoint PC Anywhere 7 QUESTION: How do I configure Microsoft Outlook 97 for Multiple users? ANSWER: 1. Make sure that all users that will be using Outlook have been created. 2. Login as each user and complete the following steps. 3. Open the Main program group 4. Run the Mail program. A. Choose "Connect to an existing postoffice" and click OK. B. Enter the network path (\\server name\Post Office folder share name) I.E. \\systemA\Post (If a postoffice has not been created, consult your Windows NT manual for assistance.) C. When it asks if you have an account on the Post office, click No. D. Enter the account details. 9. Create a specific profile. A. Run "Mail and Fax" in the Control Panel B. If no profile, choose Add, 1. Select a information service (i.e.: Microsoft Mail) then click Next. 2. Enter the network path to the post office. Click Next. 3. Select the name of the account you are setting up. Click Next. 4. Enter the password of the account you are setting up. Click Next. 5. Change the name of the Personal Address Book file from mailbox.pab to user name.pab. I.E. For user1 it would be user1.pab. 6. Change the name of the Personal Folder file from mailbox.pst to user name.pst. I.E. For user1 it would be user1.pst. 7. Click Finish. C. If a profile exist, verify the properties of each information service are set to the appropriate user settings. (I.E. the Personal Address Book and Personal Folder files have the correct file name as stated above.) QUESTION: How do I configure Microsoft Outlook Express (Ver. 4.01.2111) for Multiple users? ANSWER: 1. Open the Internet Explorer Group 2. Open the Outlook Express User Manager A. Click on the User Accounts tab to add all your user accounts. 1. Enter a name to identify your Outlook Express account 2. Do you want to password protect your mail? (The password is ONLY for Outlook Express, not your POP3, Windows or any other password.) a. If yes, type the password you want and then tab to the confirmation box and type your password again. b. Click finish. 3. If NO, click finish 4. You can edit each User account to change a password by selecting an account and clicking on Edit. B. Click the "Internet Logon" tab. 1. Check "Ask which account to use" when starting Outlook Express. The other two options will not work correctly for multiple users. 6. Open Outlook Express A. Choose which account you wish to use B. Click Logon C. Enter password. (Do not check the box "Don't ask for my password in the future.") D. Open the Tools menu and then choose Accounts. 1. Click on Mail tab 2. Click Add, Mail, and follow the prompts to add all your mail accounts. a. Type the name that you want to appear in the From Field. Then click Next. b. Type the Email address of the account. Then click Next. c. Type the Incoming mail server type: POP3 or IMAP Then click Next. d. Type the Incoming mail server name. Then click Next. e. Type the Outgoing mail server name. Then click Next. f. Choose the type of Internet Mail Logon. 1. If you are using POP3 type the POP account name and password. 2. If you are using Secure Password Authentication (SPA). Then select it and click Next. 3. Type the Name that you want to use to identify this account. Then click Next. 4. Click Finish 7. The first account created will be the default. You can set any account to be the default. If you need to make any changes to an account, select the account and click Properties. QUESTION: Does Microsoft Internet Explorer 4.0 work? ANSWER: Internet Explorer version 4.01 is intended for users of Microsoft Windows version 3.1/3.11, Windows for Workgroups 3.1/3.11, and Windows NT 3.51. This version is a 16-bit program and does not require Win32s to be installed on your computer. Internet Explorer 4.01 does work with MultiNode but any settings are global and will take affect for all users. If you want users to have their own settings, such as favorites, you will have to install an individual copy for each user. PROBLEM: I am running OfficeMate ver. 9.0, it is a multi-user application, but I can not run it on more than one station. SOLUTION: OfficeMate opens a transaction file by default in the root directory. It is necessary to have each session running OfficeMate to have their own transaction file. The directions are below. 1.) In the DOMS directory, create the following sub directories OM1, OM2, OM3, OM4,....,OM20 (one for each user). 2.) Copy the following files from the DOMS directory to each of the user directories. Btrieve.exe, pmswitch.exe 3.) Perform the following routine for each user. All steps are performed from the DOMS directory. a.) Type BSETUP b.) Press Alt and S to select Settings. c.) Highlight Btrieve and Press d.) Press Alt and R to select Transaction file location. e. ) Type the location c:\doms\om#, where # is the user number. (i.e. For user 1 type c:\doms\om1) f.) Type Alt and S to save settings. g.) Type Alt and X to exit bsetup. h.) Copy the BTI.CFG file to the sub-directory for the station that was entered. (For user 1 copy bti.cfg to c:\doms\om1) 4.) Perform Step 3 above once for each user. Make sure to set the transaction file to the appropriate directory and to copy the BTI.CFG file to the same directory. 5.) Edit each of the om#.bat files and perform the following: a.) Locate the first instruction which reads BTRIEVE > NUL b.) Add a line before the BTRIEVE > NUL line which reads CD\DOMS\OM# where # is the user number. (When editing OM1.bat add cd\doms\om1.) c.) Add a line after the BTRIEVE > NUL line which reads CD\DOMS d.) Locate the second instruction which reads BTRIEVE > NUL e.) Add a line before the BTRIEVE > NUL line which reads CD\DOMS\OM# where # is the user number. (When editing OM1.bat add cd\doms\om1.) f.) Add a line after the BTRIEVE > NUL line which reads CD\DOMS. g.) Save the changes. PROBLEM: I am running CounterPoint ver. 7.0.150, it is a multi-user application, but I can not run it in more than one station. SOLUTION: Counterpoint opens a transaction file by default in the root directory. It is necessary to have each session running Counterpoint to have their own transaction file. The directions are below. 1.) Make one subdirectory for each user. I.e. C:\syn\syn1 for user 1 2.) Copy the following files into the user directories. Btrieve.exe, bsetup.exe, pmswitch.exe, and bsetup.hlp. 3.) Run bsetup from each user directory and set the transaction file to the appropriate user directory. 4.) Copy Syn.bat to syn#.bat, where # is the user. User 1 would use Syn1.bat, user 2 would use Syn2.bat, etc. 5.) Edit each user bat file and make the following changes. Syn1.bat |Syn.bat (Original) | If exist btrnt.cfg breqnt /d:12288 |If exist btrnt.cfg breqnt /d:12288 Cd syn1 |If not exist btrn*.cfg btrieve If not exist btrn*.cfg btrieve | cd.. |